Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Downloadable products
Please do not send your purchase back to the manufacturer.
Ensuring your satisfaction is our priority at Vault51. If you receive a defective or damaged item, we offer a hassle-free return and replacement process as outlined below.
1. Returns
You may return eligible items within 30 days of delivery if they are defective or damaged upon receipt. To be eligible for a return, items must be unused and in their original packaging.
2. Replacement
Upon confirming the defect or damage, we will provide you with a replacement item at no additional cost. If a replacement is not available, we will issue a refund for the full purchase amount.
3. Return Process
To initiate a return for a defective or damaged item, please contact our customer service team at support@thevault51.com. They will assist you in processing the return and arranging for the replacement item.
4. Return Shipping
We will cover the return shipping costs for defective or damaged items. Our customer service team will provide you with a prepaid return label for easy return shipping.
5. Over Delivery Timeline
If your order arrives after our standard delivery timeline of 5-7 business days and the item is defective or damaged, our return and replacement policy outlined above applies.
6. Exceptions
Our return policy only applies to defective or damaged items. We do not accept returns for reasons other than a defect or error on our part.
7. Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at support@thevault51.com Our customer service team is here to assist you.
By making a purchase with Vault51, you agree to abide by the terms of this Return and Refund Policy. Thank you for choosing us for your shopping needs.